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Testimonials - why our Will Writing system works Instruction formThere are some people whom our system does not work well for, but we try to refer them on right at the start. For most people our process works really well and well over 99% of our clients (who return the survey form) are more than satisfied. People just don't have the time to spend to visit lawyers offices these days, and our Will Writing system makes it easy, convenient and - far more important - thorough. We like the odd person who complains, as it is an opportunity to review and improve our service - no service cannot be improved.
Almost uniquely, we realise Laws, Tax and your personal circumstances
and those of your beneficiaries change - often - and a simple and
inexpensive system for regular review and and advice should be put in
place on day one. This we do in association with
Will
Custodian. "Really prompt and good communication by your consultant" Mr RH "There wasn't any aspect of the service I was dissatisfied with." All aspects received top marks. Mr & Mrs T "Very efficient, patient and friendly and helpful via the phone. nothing too much trouble - thank you" "Explained little things which could make a big difference" "Very approachable, pleasant and patient" Mrs J H "Least satisfied? Nothing! Most satisfied - Quality of Service" Doug P Worked really well: "The phone interview to establish our views" Mr & Mrs T "Speed AND Courtesy" John T "Very patient. Very clear. Very friendly" "If you feel underpaid fir the work entailed, please let me know" Miss E "Very patient and helpful (bless him!) Took a lot of pain and patience" Eileen M "All very good and pleasant!" Georgina S "All services were dealt with in depth and very professional." Mr G "You make everything very easy to understand." "Most satisfied? Using the phone!" "The wonderful patience and time spend working with me." EM "The consultant was really helpful and explained the details clearly and effectively". Alison H NOT all of the comments are quite as good as these (though most are nearly as good.) We ask for criticism and suggestions as it helps keep us on our toes and improve our service - from every single client – with the option of doing so anonymously (so they can be as critical as they wish!)
See also www.Inheritance-Tax-Secrets.co.uk for our free book on Inheritance Tax Planning Wills |
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Professional Will Writers Ltd, 2 Hankham St,
Pevensey, BN24 5BG Last Will and Testament, Lasting Power of Attorney Property and Affairs and Welfare, Medical Directive, document storage, annual review, probate |